Will you be restocking your current chokers?
Unfortunately, no. We're so thrilled you can't stop buying them, but we keep stock exclusive and limited so that we can continue to release more new chokers and collections. We recently started announcing collection releases ahead of time so that you have some warning! We want to make sure that if you think our next collection will have chokers you need, you'll be ready to snag your favorites before they're sold out for good!
Occasionally, we will restock chokers if the response is overwhelming, but this is extremely rare and not to be counted on!
Why can't I track my order?
All domestic orders will come with a tracking number. Orders can take a few days to track. Don't be concerned if you receive a shipping confirmation email and can't immediately track the order. It's totally normal!
Do you ship internationally?
We do ship internationally, but unfortunately cannot offer tracking for those orders! We're happy to say we have shipped to several countries without any delivery problems, so you should be just fine.
Unfortunately, we currently do not offer pick-up service.
Can I pick up my order in New York City?
Each choker is made to order and delicately made with love; which means occasionally something goes wrong, especially while being shipped. If this is the case, please email us a photo of your broken choker. Sometimes it's an easy fix, and other times it's easier to simply send you a new choker. Either way, we will make sure you're wearing your flawless choker in no time!
What happens if my choker breaks?
Because each choker is made to order, it's made just for you. Once shipped, that choker cannot be resold... in other words, it's all yours! Should there be an issue, you can always email us at firstname.lastname@example.org, and we can work out any problem you may have.
What is your return policy?
For us, email is always best. While we are big fans of Twitter and Instagram, DMing or mentioning us in tweets isn't always the fastest way to get in touch with us.
But we love hearing from you anyway! ;)